Business Operations Supervisor Infusion Services
This is a cross-functional operational leadership role that provides oversight of both clinical and non-clinical functions of the Home Infusion and Ambulatory Infusion Services (AIS) business with direct reports in the operations team, including Navigators and Billing Coordinators. This role ensures optimal operational performance across medication access, referral growth, financial processes, and system integration. A key function of this role is facilitating the systemwide Medication Access Team, improving provider and patient satisfaction, preventing referral leakage, and executing the department’s strategic plan. The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job responsibilities performed. - Directly supervises Navigators and Ambulatory Coordinators.
- Provides direction, coaching, and performance evaluations; manages workload distribution, workflow optimization, and cross-coverage planning to ensure service continuity.
- Fosters a culture of accountability, collaboration, and professional development across the infusion service line.
- Leads the systemwide Medication Access Team to ensure timely and equitable access to therapies across all UMMS entities.
- Partners with providers, payors, and internal stakeholders to streamline workflows for authorizations, financial clearance, and referrals.
- Ensures compliance with all applicable regulatory, accreditation, and payer requirements.
- Develops and implements strategies to increase referrals, reduce leakage, and expand service lines.
- Monitors operational and financial metrics, recommending and executing process improvements.
- Aligns departmental initiatives with UMMS’s mission and vision and collaborates with leadership to evaluate and optimize business opportunities.
- Serves as liaison between clinical providers, patients, and internal staff to ensure satisfaction and timely service delivery.
All your information will be kept confidential according to EEO guidelines.
Compensation:
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